Payment Terms & Conditions

Thaba Eco Hotel is a business in the hospitality industry that markets and supplies accommodation, function and event facilities, food and beverage services.

Please note

Your booking will be confirmed within 24 hours after receipt of this enquiry.
Submitting the form is not a guarantee or confirmation of your booking.
First come first served basis. 100% of food bill payable to secure your reservation.

Delivery policy

Subject to availability and receipt of payment, requests will be processed instantly and delivery confirmed way of accommodation voucher and reservation number to the registered email address.

Return and Refunds policy

The provision of services via accommodation by Thaba Eco Hotel is subject to availability at the time of processing a reservation. In cases of unavailability, Thaba Eco Hotel will not be able to confirm the reservation.  Cancellations, amendments and no shows will attract a full cancellation fee to value of the booking without any form of refund.

Customer privacy policy

Thaba Eco Hotel shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be denied as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

Payment options accepted

Payment may be made via Visa or MasterCard credit cards prior to confirmation of the booking via the Thaba Eco Hotel website on

Credit card acquiring and security

Credit card transactions will be acquired for Thaba Eco Hotel via PayGate (Pty) Ltd who is the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by Thaba Eco Hotel separately from card details, which are entered by the client on PayGate’s secure site.

For more detail on PayGate refer to

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).


Thaba Eco Hotel takes responsibility for all aspects relating to the transaction including sale of accommodation services sold on this website, customer service and support, dispute resolution and delivery of services.

Country of domicile

This website is governed by the laws of South Africa and Thaba Eco Hotel chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.


Thaba Eco Hotel may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by Thaba Eco Hotel based in South Africa and with registration number 2002/070292/23 (R Louw, L Nolan, M Botes – Members)

Thaba Eco Hotel contact details

Support: [email protected]